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It is very important to read Rolawn’s full Delivery Policy to ensure deliveries can be made successfully. If you have any concerns about delivery, please contact us prior to placing your order as other options may be available.
You will receive an email confirming your order has been received when you have completed checkout. We will then process your order and allocate a delivery company, at which time a second email will be sent to you confirming your Delivery Method. The delivery method – i.e. ‘tail lift & manual pallet truck’, ‘hiab/crane’ or ‘courier’ – along with the relevant vehicle dimensions and restrictions will be contained in this email, therefore it is essential that you read it carefully to ensure you receive your order successfully.
It is preferable for someone to be available to accept the delivery. However, we are still able to deliver if nobody is present. The delivery driver will determine the most appropriate positioning for your goods. With unattended deliveries, Rolawn cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.
We undertake to place the goods as close to your property as is deemed safe by the driver.
Our products are delivered on large vehicles
They require clearance for offloading
We can deliver on to
solid, flat, even surfaces*
These products are usually delivered via DPD Local courier separately to other products and delivery will normally take place within 2 to 3 working days from receipt of order. Upon despatch we will email you a tracking number to enable you to progress delivery of your order. If you have provided us with a mobile number, we will also send a text message on the day of delivery with an estimated delivery slot. Don’t worry if you’re going to be out, the tracking email/text will give you a range of options, allowing you to change your delivery date or provide further delivery instructions to the courier, if necessary.
To ensure that your GroRight® Lawn Establishment Fertiliser arrives in time to lay the turf, if your order includes turf we will deliver the fertiliser as part of your turf delivery. If you have already ordered turf and would like to add fertiliser to your order, please call us on 01904 757372, so that we can arrange for it to be sent with the turf.
All other lawn fertiliser and seed products will be delivered separately to turf and/or bulk bags. Delivery dates and options do not apply to orders delivered via courier.
Where deliveries cannot be made due to insufficient access to the delivery address or difficulties on the approach to the address, an unsuitable offloading area, obstructions, or where incorrect/insufficient instructions have been provided, a charge of £30 (inc. VAT) per pallet will be made for redelivery or return of the items to Rolawn. Payments made for additional delivery options such as Express Delivery or a time slot will not be refunded.
If redelivery is requested, fees must be paid prior to an order being released for redelivery; if the order is returned to Rolawn, the £30 charge per pallet will be deducted from any outstanding refund due.
Due to the perishable nature of turf, where delivery cannot be made successfully we will be unable to refund the amount paid for the turf.
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Delivery: |
Orders under £50 |
Orders of £50 or more |
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+ £4.99 delivery charge per order |
Delivery free of charge to most UK mainland postcodes |
*Deliveries to the following postcodes require extended lead times:
AB, DD, IV, KW, PA20+, PH6-11 & PH15+, TR
At Rolawn we strive to give our customers unrivalled service and value for money. Standard delivery is included in the listed prices for the majority of UK mainland postcodes and we provide straight forward, clear pricing on our website; however due to increases in haulage costs we have made the difficult decision to place a charge on orders in areas which are more expensive to deliver to.
Any surcharges applicable to your order will be shown in the basket as soon as you enter your postcode.
Charges are only applicable on deliveries to the following postcodes:
| England | ||
| Postcode area | Postcode area name | Surcharge per pallet* |
| PL | Plymouth | £19.99 |
| TQ | Torquay | £19.99 |
| TR | Truro | £29.99 |
| Wales | ||
| Postcode area | Postcode area name | Surcharge per pallet* |
| LD | Llandrindod Wells | £19.99 |
| LL | Llandudno | £19.99 |
| SA | Swansea | £19.99 |
|
Scotland |
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|
Postcode area |
Postcode area name |
Surcharge per pallet* |
|
AB |
Aberdeen |
£29.99 |
|
DD |
Dundee |
£29.99 |
|
FK |
Falkirk |
£19.99 |
|
IV |
Inverness |
£29.99 |
|
KY |
Kirkcaldy |
£19.99 |
|
KW |
Kirkwall |
£29.99 |
|
PA1-19 |
Paisley |
£19.99 |
|
PA20-38 & 80 |
Highland |
£29.99 |
|
PH1-5 |
Perth and Kinross |
£19.99 |
|
PH6-11 |
Perth and Kinross |
£29.99 |
|
PH12-14 |
Perth and Kinross/Angus |
£19.99 |
|
PH15-50 |
Perth and Kinross/Highlands |
£29.99 |