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Having first achieved the Feefo ‘Gold Trusted Service’ status in 2017, Rolawn has now been presented with the new ‘Platinum Trusted Service’ accolade.
Feefo introduced the new award to highlight businesses that have achieved at least 50 customer reviews with a service rating of 4.5 or more, for three consecutive years.
“Whilst it would have been easy for us to rest on our laurels having already gained the Feefo Gold Trusted Award, I am proud to say that this award is a result of the company’s unceasing passion for improvement,” said Jonathan Hill, Rolawn’s Sales and Marketing Director.
“We continue to push on, making refinements across the business that will enhance the customer experience – a recent example being the new strategic logistics partnership with CM Downton to enable us to continue to fulfil our distribution requirements as the company grows.”
Congratulating Rolawn on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, said: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.”
Offering market-leading customer service has always been fundamental for Rolawn and one of the ways they monitor it is via the genuine reviews and insight collected by Feefo.
Rolawn was also recently shortlisted in the Soft Landscape Supplier category at the Pro Landscaper Business Awards, held on Friday 7th February at East Wintergarden, Canary Wharf. Commenting on the award, Jonathan Hill said: “In an industry where aesthetics is the primary focus at many events, it’s reassuring to have operational excellence highlighted. Congratulations to Provender Nurseries, worthy winners.”
Find out more about Feefo feedback here.